Microsoft Dynamics CRM General Overview and Demonstration

Please join Hitachi Consulting for a demonstration of the power and flexibility of the award winning Microsoft Dynamics CRM 2011 demonstration on July 13th, 2011 at 1:00 pm EST. Please Click Here to register for this event. 

You will see the following:

·         Outlook embedded CRM

·         Navigation through Modules

o    Dashboards & Analytics

o    Views and ad hoc reports

·         360 degree view of Customers

·         Sales Management - ROI

o    Marketing Campaigns

o    Qualify

o    Sales Process Workflow

·         Customer Service & Support

o    Enter a Case

o    Knowledge Base

o    Dialogs & Escalation Workflow

·         Customer Service Scheduling

o    FSA Lite

·         Plus a few surprises to keep you on your toes

Microsoft Dynamics CRM 2011 can provide your company multiple ways to improve productivity in every aspect of your business.

·         Sales Solutions - Optimize your sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to increase time with customers, shorten sales cycles, increase close rates, and achieve real-time insight.

·         Customer Service Solutions - Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that let them work in a personal, natural way. This intelligent solution informs customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative, and integrated organization.

·         Marketing Solutions - Get a CRM marketing solution that is flexible, easy to use, and engineered to fit your business. Transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base. With familiar and intelligent marketing capabilities in Microsoft Dynamics CRM, you can market more effectively, improve productivity, and gain actionable insight into your marketing efforts.

·         Extended CRM - Organizations also need to manage other relationships that are integral to success—employees, partners, suppliers, distributors, vendors, and many other critical stakeholders. Microsoft Dynamics CRM can easily be customized for these “Extended CRM” scenarios and enhance the value of all relationships, improve business relevance and fit, drive operational excellence and increase business insights.

Hitachi Consulting Client Magma Wins Microsoft Dynamics CRM Overall Customer Excellence Award

Company Selected for Its Vision and Innovative Use of CRM System to Improve Global Business

L to R - Michael Park, Gary Peterson, Mark Veronda,
Jon Petrucelli, Steve Ballmer, Vickie Flores, Mike Gillis,
Kirill Tatarinov, Michael Strand.

DALLAS — April 5, 2011 — Hitachi Consulting,a leading provider of IT consulting and management consulting solutions and services, today announced itsclient Magma Design Automation won the 2011 Microsoft Dynamics CRM Overall Customer Excellence Award. As a Microsoft Gold Partner, Hitachi Consulting helped Magma deploy its global award-winning CRM system. Magma will be honored by Microsoft executives during the annual Convergence 2011 conference on April 10-13 in Atlanta.

Challenged with a legacy CRM system that did not offer the functionality, flexibility, reporting and multi-language capabilities it needed to support global growth and operational goals, Magma replaced the failing system with a 600-user, multi-national Microsoft Dynamics CRM 2011 solution. The new system gave Magma a 360-degree view of its customer data and provided comprehensive reporting and multi-language capabilities right out of the box. With Microsoft Dynamics CRM 2011, Magma was able to increase efficiency, respond faster to market demands, and grow its international operations, while reducing overall costs significantly.

Hitachi Consulting Customer Magma Speaks at Microsoft Dynamics 2011 Global Launch Event

Magma Design Automation on stage with Steve Ballmer at the recent virtual launch event

DALLAS - Feb. 1, 2011 - Vickie Flores, vice president of Information Services for Magma Design Automation, shared Magma's Microsoft Dynamics CRM implementation experience as part of the Microsoft Dynamics 2011 Global Launch Event originally broadcast on Thursday, Jan. 20th, 2011.

Magma, a global provider of electronic design automation (EDA) products to the world's major semiconductor manufacturers, recently licensed more than 600 seats of Microsoft Dynamics CRM 2011 through Microsoft Gold Certified Partner Hitachi Consulting. Magma shifted from its prior system to more easily get the comprehensive insight into customer data required by departments across the company - including R&D, marketing, sales, service and accounting. Microsoft Dynamics CRM 2011 is able to give Magma a complete 360 degree view of its customer data.

Hitachi Consulting Wins $3.8 Million Contract with the Department of the Interior, Bureau of Indian Affairs for Improved Social Services Case Mgmt.

DALLAS, Nov 30, 2010 (BUSINESS WIRE) -- Hitachi Consulting, a leading provider of management and IT consulting services and solutions for both government and business, announced today that it has been awarded a $3.8 million, multi-year contract with the U.S. Department of the Interior, Bureau of Indian Affairs (BIA) to develop and implement a financial assistance and social services case management system.

Gartner Recognition

Gartner recently published a Competitive Landscape research paper that clearly recognizes Hitachi Consulting as a leader in Microsoft Dynamics CRM Implementations. 

Overview
Formed in 2004, Hitachi Consulting's Microsoft Dynamics services bring a breadth of seasoned management consulting capabilities integrated with deep technology expertise. With offices across the U.S. and supported by resources in Europe and Asia/Pacific, Hitachi Consulting offers both on-premises and hosted CRM implementation services (see "Commonly Deployed CRM Applications by Large Consultants and System Integrators in 2009").

Gartner Positions Hitachi Consulting as a Challenger in the CRM Magic Quadrant

Hitachi Consulting is positioned in the Challengers quadrant in the CRM service market. Improvements in its ability to deliver CRM solutions, with a smaller project team, are the result of renewed focus on Hitachi Consulting's CRM offerings. Hitachi Consulting is a good fit for enterprises seeking more-focused CRM project advisory and implementation skills.

Hitachi Consulting Earns Membership to Exclusive Microsoft Dynamics 2010 Inner Circle and President’s Club

Fourth Time in Five Years Hitachi Consulting Named to These Elite Groups

DALLAS – Aug. 9, 2010 – Hitachi Consulting, a recognized leader in delivering proven business and IT strategies and solutions, announced today it has been named to the prestigious Microsoft Dynamics Inner Circle and Microsoft Dynamics President’s Club. These achievements rank the company in the highest echelon of the Microsoft Dynamics global network of partners.

Hitachi Consulting Receives Microsoft Partner Award Honors For Fifth Consecutive Year

Selected as 2010 Microsoft Partner of the Year, Information Worker Solutions, Search Category

DALLAS – July 8, 2010 – Hitachi Consulting announced today it has been named 2010 Information Worker Solutions, Search Partner of the Year by Microsoft. This is the fifth consecutive year Hitachi Consulting has received Microsoft Partner Award recognition for its innovative customer solutions built on Microsoft technology.

Microsoft Awards Summary

Hitachi Consulting wins Microsoft Partner of the Year Honors 8 Times in 5 years

• 2010 Information Worker Solutions, Search Partner of the Year
• 2009 Microsoft Dynamics Partner Advisory Council Hall of Fame - Mike Gillis Inductee
• 2009 Dynamics AX Partner of the Year
• 2009 SOA and Business Process Partner of the Year
• 2009 Enterprise Search Innovation, FAST/Microsoft Partner of the Year
• 2007 Information Worker Solutions, Messaging and Collaboration Partner of the Year
• 2006 Business Intelligence Partner of the Year
• 2006 Dynamics AX Partner of the Year
• 2005 Dynamics AX Partner of the Year

Hitachi Consulting’s Mike Gillis Named One of Microsoft Dynamics Top 100 Influential People

‘DynamicsWorld’ Votes Senior Vice President to Number 5 Spot

IRVINE, Calif. – June 15, 2010 – Mike Gillis, Senior Vice President of Hitachi Consulting’s Microsoft Global Alliance, was named number five on this year’s DynamicsWorld Top 100 list of the most influential people in the Microsoft Dynamics arena. Gillis was voted to the top five spot by more than 10,000 voters who chose from more than 750 nominations.

Hitachi Consulting Client Panduit Wins Microsoft Dynamics CRM - Overall Customer Excellence Award

Company Uses Microsoft Dynamics CRM Solution to Improve Sales Force Efficiencies

DALLAS — May 4, 2010 — Hitachi Consulting client, Panduit, a global leader in Unified Physical Infrastructure sm (UPI) based solutions, was recently awarded the 2010 Microsoft Dynamics Customer Excellence Award for Overall Excellence – Microsoft CRM. The company was honored by Microsoft executives at an awards luncheon on April 25 at Convergence 2010 in Atlanta.

Panduit selected and implemented a hosted Microsoft Dynamics CRM due to a need for rapid deployment and easy integration with other Microsoft solutions including Microsoft SharePoint, Exchange, and SQL Reporting Services.

Hitachi Consulting Client T.D. Williamson Wins Microsoft Dynamics Customer Excellence Award for Excellence in Innovation

Company Uses Microsoft Dynamics CRM & AX Solution to Improve Global Resource Utilization

DALLAS — May 4, 2010 — Hitachi Consulting client, T.D. Williamson, Inc., one of the most trusted names in pipeline equipment and services, was recently awarded the 2010 Microsoft Dynamics Customer Excellence Award for Excellence in Innovation. The company was honored by Microsoft executives at an awards luncheon on April 25 at Convergence 2010 in Atlanta.

Hitachi Consulting Corporation Aerospace and Defense Managing Vice President Named to AVIATION WEEK Workforce Survey Advisory Board for Second Year

Lee Palmer Joins Other A&D Leaders to Tackle Key Issues

DALLAS – Feb. 9, 2010 – For the second year in a row, Hitachi Consulting Corporation Aerospace and Defense (A&D) Practice Managing Vice President Lee Palmer has been named to the AVIATION WEEK Workforce Advisory Board which oversees the magazine’s annual report which focuses on workforce issues and trends in the A&D industry. Hitachi Consulting also is the exclusive sponsor of this year‟s workforce survey.

Analyst Acclaim

Hitachi Consulting is one of only a handful of consulting firms to be consistently honored in Gartner Magic Quadrants for North American Solution Providers

• Business Intelligence & Performance Management
• CRM
• ERP
• Supply Chain

Ranked in the top six consulting firms who provide solutions for the High Tech industry by Kennedy Research 2007

Listed as a key provider in reports by AMR Research

Hitachi Consulting UK Helps Significantly Improve Joseph Rowntree Foundation’s Key Stakeholder Communication Strategy

Microsoft Dynamics 4.0 Solution Helps Charity Coordinate and Manage Contact with Key Stakeholders

LONDON — December 7, 2009 — Hitachi Consulting United Kingdom today announced that it has completed the successful implementation of a new contact relationship management (CRM) system for the Joseph Rowntree Foundation (JRF). Based on Microsoft Dynamics 4.0 the new system enables JRF to coordinate and manage contact with key stakeholders more strategically and professionally, whilst also significantly improving its ability to manage events.

CRM magazine Names Hitachi Consulting ‘Leader’ in 2009 Annual Market Awards

DALLAS – Sept. 21, 2009 – Hitachi Consulting has been named a “Leading” consulting firm in CRM magazine’s 2009 Customer Relationship Management (CRM) Market Awards as announced in the Magazine’s September issue.

Hitachi Consulting Managing Vice President Inducted into Microsoft Hall of Fame

Inaugural Eagle Award Presented to Mike Gillis at Microsoft Worldwide Partner Conference

DALLAS – Aug. 5, 2009 – Mike Gillis, Managing Vice President, Global Microsoft Relationship for Hitachi Consulting Corporation was honored as the initial inductee into the Microsoft Dynamics Partner Advisory Council Hall of Fame, which recognizes an individual’s outstanding contributions to the Microsoft Dynamics partner channel.

Hitachi Consulting Named 2009 Partner of the Year for Microsoft Dynamics AX

New Recognition Follows Years of Noteworthy Success With Microsoft

DALLAS – June 25, 2009 – Hitachi Consulting was named 2009 Partner of the Year for Microsoft Dynamics AX 2009, chosen out of an international field of top Microsoft alliance partners for outstanding sales performance, technological expertise, consistently high customer satisfaction ratings, and feedback from peers and team members. Hitachi Consulting, the global IT and services company of Hitachi, Ltd., specializes in the implementation and support of Microsoft Dynamics AX and Microsoft Dynamics CRM for upper-midmarket and enterprise companies around the world.

FSA Lite Screen shots

Hitachi Consulting Client, The Linc Group, Wins Microsoft Dynamics Overall Customer Excellence Award

‘Pioneer’ Provider of Technical Facilities Services Industry Using Microsoft Dynamics (CRM & AX) and Hitachi Consulting’s Field Services Solution

DALLAS – April 9, 2009 – Hitachi Consulting client, The Linc Group, a leader in the technical facilities services industry, was recently awarded the 2009 Microsoft Dynamics Overall Customer Excellence Award. The company, headquartered in Irvine, Calif., was honored by Microsoft at the recent Microsoft Dynamics user conference, Convergence 2009, in New Orleans.