Hitachi Consulting is positioned in the Challengers quadrant in the CRM service market. Improvements in its ability to deliver CRM solutions, with a smaller project team, are the result of renewed focus on Hitachi Consulting's CRM offerings. Hitachi Consulting is a good fit for enterprises seeking more-focused CRM project advisory and implementation skills.
Gartner Highlights
• Client satisfaction — Hitachi Consulting's client feedback was above average across a range of categories, including overall satisfaction, business, technical and project management skills and user change management.
• Objectives — Hitachi Consulting's focus to help clients achieve project objectives (both cost takeout and revenue growth) has paid dividends, as it earned above-average feedback this year, which is a notable change from previous studies.
• Peer recommendation — In our reference checks, Hitachi Consulting had among the highest likelihood of a client recommending the firm to a friend or colleague.
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