Company Uses Microsoft Dynamics CRM & AX Solution to Improve Global Resource Utilization
DALLAS — May 4, 2010 — Hitachi Consulting client, T.D. Williamson, Inc., one of the most trusted names in pipeline equipment and services, was recently awarded the 2010 Microsoft Dynamics Customer Excellence Award for Excellence in Innovation. The company was honored by Microsoft executives at an awards luncheon on April 25 at Convergence 2010 in Atlanta.
More than three years ago, T.D. Williamson realized that maintaining five different ERP applications with no solution for job scheduling was an increasingly cumbersome task. After thorough analysis, company executives launched a global resource scheduling initiative and selected Microsoft Dynamics AX to tackle the job-scheduling challenges. Integrating Dynamics CRM with a field services solution for Dynamics AX, the initiative allows service coordinators to instantly see availability of complex tool configurations and skilled technician resources in order to confidently deliver on quoted work, per the customer’s constraints. Since the roll-out, the company has seen reduction in freight costs and capital requests for new tools, improved service margins from equipment scheduling efficiencies, and significant savings in North America.
“The ultimate goal of our ongoing resource scheduling initiative is to improve service delivery and customer responsiveness, as we understand the importance of having the right equipment and the right crew in the right geographic location, when a pipeline producing millions of dollars worth of oil needs repair,” said Rick Bennett, CIO of T.D. Williamson. “We want to thank Microsoft Dynamics AX and Hitachi Consulting for helping us become a globally united organization with complete visibility to support informed decision-making and service our customers anywhere.”
“While we have always worked with leading companies in various industries to achieve operational efficiencies, it is wonderful to see their efforts being acknowledged,” said Mitchell Simon, Senior Vice President at Hitachi Consulting. “We are very proud of T.D. Williamson for this recognition.”
T.D. Williamson runs Microsoft Dynamics AX and CRM. Microsoft Dynamics is a line of financial, customer relationship, and supply chain management solutions that help businesses work more effectively. Hitachi Consulting specializes in the implementation, customization and support of Microsoft Dynamics AX.
No comments:
Post a Comment