DALLAS – Sept. 21, 2009 – Hitachi Consulting has been named a “Leading” consulting firm in CRM magazine’s 2009 Customer Relationship Management (CRM) Market Awards as announced in the Magazine’s September issue.
According to the magazine, this is the seventh year it has ranked market winners, influential leaders, rising stars and elite companies active in CRM solutions, software, and engagements, including consulting. “To stay competitive in a challenging economy, companies must come up with innovative ways to improve their customer relationship efforts. This is exactly what the recipients of the 2009 CRM Market Awards have done,” said David Myron, CRM magazine's editorial director. “Congratulations to this year’s award recipients for their achievements over the last year. May their CRM efforts continue to succeed.”
According to the initial announcement from CRM magazine, award recipients were determined through an extensive three-month process and a proprietary rating formula that involves industry analysts, financial and corporate information, product and functionality assessments, and scores reflecting customer satisfaction.
Hitachi Consulting, the global IT and consulting company of Hitachi Ltd, has moved up from its first appearance in the rankings, entering the 2008 list as “One to Watch” in the CRM consultancy category. In describing Hitachi Consulting, the magazine quoted a participating Gartner Research analyst who wrote that the firm “possesses a combination of skills, which, when well integrated, exceeds the expectation of the market.” “This is a busy time for companies, focusing intently on customers and finding ways to improve those relationships while dealing with the difficult economic challenges. The honor of being selected as one of only five elite consulting firms recognized as „Leaders‟ by CRM magazine serves as further proof that our innovative CRM solution offerings and experienced team of CRM consultants are having an impact in the marketplace and, more importantly, genuinely benefitting our clients‟ businesses,” said Dave Sheridan, Hitachi Consulting Director, Customer & Channel Solutions.
CRM magazine determines its consultancy ratings based on customer satisfaction, services offered, and the ability to execute its programs. Others listed in the consultancy group included Deloitte, Accenture, Capgemini and IBM Global Business Services. To read the complete issue, go to www.destinationCRM.com.
Hitachi Consulting’s CRM practice has extensive experience in helping clients develop customer and channel strategies, architect advanced technology solutions, plan for complex global implementations, and manage the process and organizational change required to successfully transform themselves into customer-centric organizations. Hitachi Consulting has deep experience and strategic alliances with leading CRM vendors Oracle, Microsoft, SAP, and Salesforce.com. Hitachi Consulting’s CRM solutions are part of its Revenue Management services, which help companies improve processes and tools to optimize demand-shaping activities.
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