Chartered with providing financial assistance and social services to the neediest in Indian Country, BIA reaches 565 federally recognized tribes, managing social services for a service population of about 1.9 million American Indian and Alaska natives. Before the new solution, BIA was using a largely paper-based system, supported only by an obsolete mainframe system for processing payments.
To modernize and improve its case management capabilities, BIA turned to Hitachi Consulting’s full lifecycle case management solution, built using Microsoft Dynamics® CRM and Microsoft SharePoint® technologies. The new easy-to-use solution automates data management and access, streamlines operations, and integrates with other departments to allow case workers to be significantly more efficient and productive in providing social services for those in need.
To modernize and improve its case management capabilities, BIA turned to Hitachi Consulting’s full lifecycle case management solution, built using Microsoft Dynamics® CRM and Microsoft SharePoint® technologies. The new easy-to-use solution automates data management and access, streamlines operations, and integrates with other departments to allow case workers to be significantly more efficient and productive in providing social services for those in need.
“We are thrilled to be recognized for this honor,” says Sue Settles, Chief, Division of Human Services, BIA. “The impact we will make goes far beyond business efficiency. With this new system, our social workers will be able to deliver our programs more effectively in some of the most isolated and economically depressed areas of the United States. We are pleased that Hitachi Consulting has brought us closer to realizing our mission of improving the quality of life for individual Indians that live on or near Indian reservations and to protect the children, elderly and disabled from abuse and neglect.”
The award-winning solution uses Microsoft technology familiar to most of BIA’s social workers but this is the first time the tools have been integrated to achieve the level of productivity, mobility, and work quality improvements needed to materially improve the performance of BIA’s mission. Improved case load management and oversight, improved funding justification and reduced opportunities for fraud are just a few of benefits.
“We congratulate BIA on winning this prestigious Computerworld award and we are proud to have played a part in improving the performance of this important mission,” said John Bush, Senior Vice President and U.S. Public Sector practice leader for Hitachi Consulting. “Our case management platform can be a great enabler for agencies seeking to improve constituent service and mission effectiveness, better manage resources through supply chain management practices and migrate core applications to the cloud. For human services departments, the gains can be tremendous. But really there are many different applications.”
The Computerworld Honors awards will be presented at the Annual Laureates Medal Ceremony & Gala Awards on June 20, 2011 at the Andrew W. Mellon Auditorium in Washington, D.C. Founded in 1988. The Computerworld Honors Program is the longest running global program honoring individuals and organizations that use information technology to promote positive social, economic and educational change.
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About BIAThe United States has a unique legal and political relationship with Indian tribes and Alaska Native entities as provided by the Constitution of the United States, treaties, court decisions and Federal statutes. Within the government-to-government relationship, Indian Affairs provides services directly or through contracts, grants, or compacts to 565 federally recognized tribes with a service population of about 1.9 million American Indian and Alaska Natives. The Indian Affairs offers an extensive scope of programs that covers the entire range of Federal, State and local government services. For more information visit http://www.bia.gov/.
About Hitachi Consulting Corporation
As Hitachi, Ltd.'s (NYSE: HIT) global consulting company, with operations in the United States, Europe and Asia, Hitachi Consulting is a recognized leader in delivering proven business and IT strategies and solutions to Global 2000 companies across many industries and the public sector. With a balanced view of strategy, people, process and technology, we work with companies to understand their unique business needs, and to develop and implement practical business strategies and technology solutions. From business strategy development through application deployment, our consultants are committed to helping clients quickly realize measurable business value and achieve sustainable ROI. Hitachi Consulting's client base includes 25 percent of the Global 100 as well as many leading mid-market companies. We offer a client-focused, collaborative approach and transfer knowledge throughout each engagement. For more information visit http://www.hitachiconsulting.com/.
As Hitachi, Ltd.'s (NYSE: HIT) global consulting company, with operations in the United States, Europe and Asia, Hitachi Consulting is a recognized leader in delivering proven business and IT strategies and solutions to Global 2000 companies across many industries and the public sector. With a balanced view of strategy, people, process and technology, we work with companies to understand their unique business needs, and to develop and implement practical business strategies and technology solutions. From business strategy development through application deployment, our consultants are committed to helping clients quickly realize measurable business value and achieve sustainable ROI. Hitachi Consulting's client base includes 25 percent of the Global 100 as well as many leading mid-market companies. We offer a client-focused, collaborative approach and transfer knowledge throughout each engagement. For more information visit http://www.hitachiconsulting.com/.
About Hitachi, Ltd.
Hitachi, Ltd., (NYSE: HIT / TSE: 6501), headquartered in Tokyo, Japan, is a leading global electronics company with approximately 360,000 employees worldwide. Fiscal 2010 (ended March 31, 2011) consolidated revenues totaled 9,315 billion yen ($112.2 billion). Hitachi will focus more than ever on the Social Innovation Business, which includes information and telecommunication systems, power systems, environmental, industrial and transportation systems, and social and urban systems, as well as the sophisticated materials and key devices that support them. For more information on Hitachi, please visit the company's website at http://www.hitachi.com/.
Hitachi, Ltd., (NYSE: HIT / TSE: 6501), headquartered in Tokyo, Japan, is a leading global electronics company with approximately 360,000 employees worldwide. Fiscal 2010 (ended March 31, 2011) consolidated revenues totaled 9,315 billion yen ($112.2 billion). Hitachi will focus more than ever on the Social Innovation Business, which includes information and telecommunication systems, power systems, environmental, industrial and transportation systems, and social and urban systems, as well as the sophisticated materials and key devices that support them. For more information on Hitachi, please visit the company's website at http://www.hitachi.com/.
Regards, Jon Petrucelli
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