Microsoft Dynamics CRM General Overview and Demonstration

Please join Hitachi Consulting for a demonstration of the power and flexibility of the award winning Microsoft Dynamics CRM 2011 demonstration on July 13th, 2011 at 1:00 pm EST. Please Click Here to register for this event. 

You will see the following:

·         Outlook embedded CRM

·         Navigation through Modules

o    Dashboards & Analytics

o    Views and ad hoc reports

·         360 degree view of Customers

·         Sales Management - ROI

o    Marketing Campaigns

o    Qualify

o    Sales Process Workflow

·         Customer Service & Support

o    Enter a Case

o    Knowledge Base

o    Dialogs & Escalation Workflow

·         Customer Service Scheduling

o    FSA Lite

·         Plus a few surprises to keep you on your toes

Microsoft Dynamics CRM 2011 can provide your company multiple ways to improve productivity in every aspect of your business.

·         Sales Solutions - Optimize your sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to increase time with customers, shorten sales cycles, increase close rates, and achieve real-time insight.

·         Customer Service Solutions - Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that let them work in a personal, natural way. This intelligent solution informs customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative, and integrated organization.

·         Marketing Solutions - Get a CRM marketing solution that is flexible, easy to use, and engineered to fit your business. Transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base. With familiar and intelligent marketing capabilities in Microsoft Dynamics CRM, you can market more effectively, improve productivity, and gain actionable insight into your marketing efforts.

·         Extended CRM - Organizations also need to manage other relationships that are integral to success—employees, partners, suppliers, distributors, vendors, and many other critical stakeholders. Microsoft Dynamics CRM can easily be customized for these “Extended CRM” scenarios and enhance the value of all relationships, improve business relevance and fit, drive operational excellence and increase business insights.

Hitachi Consulting Client Magma Wins Microsoft Dynamics CRM Overall Customer Excellence Award

Company Selected for Its Vision and Innovative Use of CRM System to Improve Global Business

L to R - Michael Park, Gary Peterson, Mark Veronda,
Jon Petrucelli, Steve Ballmer, Vickie Flores, Mike Gillis,
Kirill Tatarinov, Michael Strand.

DALLAS — April 5, 2011 — Hitachi Consulting,a leading provider of IT consulting and management consulting solutions and services, today announced itsclient Magma Design Automation won the 2011 Microsoft Dynamics CRM Overall Customer Excellence Award. As a Microsoft Gold Partner, Hitachi Consulting helped Magma deploy its global award-winning CRM system. Magma will be honored by Microsoft executives during the annual Convergence 2011 conference on April 10-13 in Atlanta.

Challenged with a legacy CRM system that did not offer the functionality, flexibility, reporting and multi-language capabilities it needed to support global growth and operational goals, Magma replaced the failing system with a 600-user, multi-national Microsoft Dynamics CRM 2011 solution. The new system gave Magma a 360-degree view of its customer data and provided comprehensive reporting and multi-language capabilities right out of the box. With Microsoft Dynamics CRM 2011, Magma was able to increase efficiency, respond faster to market demands, and grow its international operations, while reducing overall costs significantly.